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Client
Charter
The Learning Commons provides resources and facilities to support
the learning needs of students and to support teaching staff of Holmesglen
Institute. We provide a well resourced multi-media learning environment,
for the benefit of our students.
The Learning Commons is committed
to the maintenance of appropriate print, audiovisual and electronic
resources as well as to the identification and utilisation of appropriate
new technologies to improve its customer service and enhance the
flexible delivery of its services and resources.
INFORMATION COMMONS CLIENTS
The Learning Commons clients are:
- Students from recurrently funded courses and fee for service programs
- Students and staff from other educational
Institutions through the CAVAL Reciprocal Borrowing Scheme
- External borrowers, including community borrowers and Holmesglen graduates
AIMS OF THE INFORMATION COMMONS
The Learning Commons aims to:
- Provide a range of electronic and print-based resources that best reflect
the educational and research needs of Learning Commons clients
- Actively contribute to the education
process, so that courses which are developed and/or delivered
at Holmesglen are capitalising on the range and depth of information
resources and services provided through the Learning Commons
- Ensure that the appropriate information
technology infrastructure is provided and functional, in order
that electronic information resources, application software and
multi-media learning packages are made available both within the
Learning Commons and remotely. Technology, within this context
should be an enabler and not the determinant for decision making.
- Promote an awareness of the importance
of information resources and services to the effective delivery
of education within Holmesglen.
In order to achieve these aims the
following charter and Code of
conduct has been established for the Learning Commons.
CLIENT CHARTER
WE WILL
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WE ASK YOU TO
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- Provide a high quality of Information and related services to students and
staff of the Institute in support of the course teaching and learning
requirements of students and staff of the Institute.
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Ensure that you are aware of the services, resources, policies and
procedures of the Learning Commons so that you can best utilise
this resource.
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- Provide all students and staff of the Institute with opportunities to
develop appropriate research skills to enable them to efficiently access
and use information resources available to them through the Learning Commons and associated information services, including; Print and Electronic
data basis, the Internet, and other information sources.
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Make use of opportunities to develop your Information research skills
by participating in Learning Commons research training programs
relevant to your needs and asking for staff assistance
when required. Reinforcing those skills by trying
to locate resources yourself wherever possible.
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- Provide equality of access to the Learning Commons collections, other
resources and services to all users irrespective of
physical or other handicaps, where the student resides
or where the staff member teaches.
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Return material you borrow by the due date. Recognise that Learning Commons services and resources are shared across the
whole of the Holmesglen community and are also utilised
by others. Be reasonable in your request for services and support.
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- Ensure that the Learning Commons collections have key electronic,
print and audiovisual resources on required reading lists and
the majority of material identified as additional reading.
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Teaching staff to supply the Learning Commons staff with copies of course
reading lists, order requests, and counter reserve
requests in time to allow resources to be made available.
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- Maintain an Learning Commons environment and facilities, including
equipment resources, that:
i) ensures the effective use of the facilities, services and resources of
the Learning Commons,
ii) encourages study and provides a pleasant study environment.
Note:children are welcome to accompany adult carers using the facilities
but must not be left unattended or unsupervised in the Learning Commons.
The use by children of PCs and other electronic equipment in the Learning Commons is strictly prohibited.
iii) enhances the teaching
and learning environment of the Learning Commons.
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Be considerate of others needs in your behaviour in the Learning Commons.
Help to maintain a quiet environment. Treat Learning Commons resources and
facilities with care. Do not eat, drink or use mobile phones in the Learning Commons.
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